Reports to: Technical Manager
Direct Reports: None
Location: Mobile
Purpose of the role:
• Provide technical support for Terberg DTS engineers and service support staff.
• To ensure that acceptable levels of customer satisfaction are achieved by engineering technicians deployed by Terberg to customers sites are trained to the highest standard.
• To provide effective customer service and build relationships with both internal and external customers.
• To carry out productive work as required focusing on specialist engine / electrical / diagnostic work throughout all areas.
• To carry out all necessary technical training of internal and external technicians.
• Carry out technical inspections or use technical manuals and diagnostic techniques to find and repair inoperable or defective machine parts, components or systems using a variety of test equipment.
• For the greater period working without direct supervision, observing all company and site Health & Safety requirements at all times.
Responsibilities
• To ensure quality assurance and health and safety policies are implemented and adhered to at all times.
• To carry out technical review meetings with engineers.
• To provide mobile engineer cover during holiday and sickness periods.
• Support members of the service department to facilitate and resolve any customer disputes regarding technical issues.
• To represent Terberg DTS Service Department in the ‘field’ and to display the highest standards of; appearance, manner and technical ability.
• To work as an effective member of the Service Department.
• To undertake the tasks and assignments issued by the Service Support Controllers.
• To determine own repair and maintenance techniques, undertake equipment selection, proper materials and to implement the correct safety measures e.g. Eye Protection, suitable clothing etc.
• To perform all relative administrative procedures to acceptable standards.
• To perform all inventory procedures relative to the vehicle parts stock to maintain an accurate account of components carried and used.
• To ensure maintenance and repairs are carried out in accordance with manufacturer’s instructions and our Safe System of Work procedures.
• To understand the Company’s Health & Safety Policy and to work safely and co-operate to enable Terberg DTS (UK) Ltd to fulfil its statutory obligations and that all staff are responsible for safety in their own working area.
• Attend all training courses / seminars as the business requires.
• To keep all company equipment in a clean, safe and presentable manner (i.e. company vehicles etc, etc)
• Company supplied equipment to be kept secure at all times.
• Mobile phones should be used in line with current legislation.
• To work with all departments, particularly with projects that are being explored or implemented.
• To be prepared to work additional hours when required which may include out of hours call out.
• To be prepared to work away from home on customer’s vehicles either with or without workshop facilities being available for use, this may involve unsociable hours to ensure the completion of the job.
• Undertake any other duties consistent with the purpose of this job or to support the needs of the business.
Critical Skills Required:
• High attention to detail, without sacrificing on quality.
• Flexible approach to work.
• The ability to work to tight deadlines, under pressure and with a sense of urgency.
• Communications skills, both verbal and in writing, together with the ability to communicate at all levels.
• Interpersonal skills and the ability to develop strong working relationships.
• Ability to manage own workload independently prioritise tasks.
• Self-motivational with the ability to challenge the status quo, and research and offer suggestions for problem solving.
Critical Knowledge Required:
• Knowledge of current road traffic law i.e. speed limits, van weight restrictions, driver’s hours etc.
• Ensure high standards of preventative maintenance and repairs are actioned in line with manufacturers’ recommendations/instructions and our Safe System of Work procedures.
• Knowledge of Terberg Tugs.
• Knowledge of latest diagnostic systems.
Qualifications and Experience required:
• City and Guilds Level 3 – Vehicle Mechanical and Electronic Systems – Maintenance and Repair Qualification or equivalent qualification.
• To demonstrate substantial experience in Auto Electrician fault diagnosis and resultant repairs, including the use of electronic diagnostic equipment. To include working experience of a range of heavy goods / specialist vehicle.
• UK valid driving licence.